Shipping policy

Shipping Policy

Order processing
Most in-stock orders are processed within 2–5 business days, excluding weekends and holidays. Special-order, backordered, custom, or supplier-shipped items may require additional processing time. If a significant delay affects your order, we will contact you using the email or phone number provided at checkout.

Shipping rates and delivery estimates
Available shipping methods, charges, and estimated delivery times are shown at checkout. Delivery dates are estimates provided by the carrier and are not guaranteed. Weather, carrier delays, holidays, and circumstances outside our control may affect delivery.

Order tracking
When tracking is available, you will receive tracking information after your order ships. Tracking updates can take up to 48 hours to appear.

Address accuracy
Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has entered processing or shipped. Additional shipping charges resulting from an incorrect address may be the customer’s responsibility.

Split shipments
Orders containing multiple items may arrive in separate packages or from different fulfillment locations.

Lost or damaged packages
If your package arrives damaged, is marked delivered but cannot be located, or appears lost in transit, contact us promptly at sales@yxzaddicts.com or 503-655-9977. Please keep all packaging and provide photographs when reporting damage. We will work with you and the carrier to investigate, but carrier claim decisions and delivery delays may be outside our control.

Questions
For shipping questions, contact YXZ Addicts at sales@yxzaddicts.com or 503-655-9977.